Terms of travel
Booking of tours
The tours can only be booked through MC-TRAVEL. You can sign up
in person, in writing, by telephone, telefax, e-mail, via our
website or by letter.
Included in the price of the tour
The price and any extra charges are indicated in the description
of each tour. The price is based on 2 persons in a double room
(unless something else is indicated). During the tours, the meals
indicated in the programme are included. All other charges will be
clearly specified.
Accommodation
MC-TRAVEL reserves the right to use other hotels of the same
standard as those mentioned in the programme. At certain hotels,
the rooms may not be uniform. If you are travelling alone and want
to share a double room, this is only possible if another single
traveller of the same sex has the same wish. Otherwise there will
be an extra charge for single room.
Price change
The price of the tour is based on the price range as at the
first of the month. In case of changes in transport costs, taxes,
duties, exchange rates or fees that are outside our influence, we
reserve the right to an extra charge. Notification on extra charges
can be given until 14 days before departure.
Responsibility of the members of the tour party
Members of the tour party who do not appear at the right time
and the right place or who are not able to travel for lack of
travel documentation, invalid passport, rejection by the
immigration authorities, lack of requisite visa or any
vaccinations, may not expect any reimbursement. It is incumbent on
members of the tour party, who are not Danish citizens, to gather
information about the demands made concerning entry into the
relevant country themselves.
Any rejection of entry into a country - regardless of the reason
- is the responsibility of the members of the tour party and will
be considered as non-appearance. All members of the tour party are
obliged to comply with the directions of the guide, hotel owners,
motorcycle rental companies, transport companies, etc., in
connection with the tour. The individual members of the tour party
are responsible for any damage due to violation of directions and
regulations.
Services during the tour
If a member of the tour party does not want to follow the
scheduled route with the guide, he/she will not have a right to
reimbursement for any entry fees, duties, petrol, meals, etc.,
included according to the programme.
Special requests
We readily note down requests for smoker/non-smoker rooms, etc.
Special requests must appear from the ticket, and we CANNOT
guarantee that they will be granted.
Motorcycles
In case of hire of MC-TRAVEL motorcycles: Requests for
motorcycle type are granted as far as possible. Always state first
and second priority. MC-TRAVEL cannot guarantee that the requested
motorcycle type is available. Motorcycle insurance inclusive of
comprehensive insurance and exclusive of deductible of Euro 1.500,-
is included in the hire.
In case of hire abroad
Requests for motorcycle type are granted as far as possible.
Always state first and second priority. MC-TRAVEL cannot guarantee
that the requested motorcycle type is available at the arrival. At
the arrival to the destination, the terms and conditions of the
rental company are handed over, and these are to be signed and
returned when the motorcycles are handed over. Hire and running of
the motorcycle is a matter between the rental company and the
hirer.
In case of operational failures, e.g. damage to the engine,
etc., compensation is paid according to the rental company's
regulations (puncture does not entitle to compensation). The
mentioned deposit is enclosed as a print-out of credit card at the
rental company (Visa, Diners, Mastercard) - the deposit cannot be
paid in cash to the rental company. Without this print-out, the
motorcycle will not be handed over. In case of breakdown, damage to
the engine or other kinds of stoppage, the rental company can be
expected to put another motorcycle at disposal, to the extent that
it is possible. However, the substitute motorcycle cannot be
expected to be available within the same day.
Compensation is not paid if the tour has to be interrupted or
changed because of accident, breakdown or extreme weather. In case
the members of the tour party are not able to reach the planned
overnight accommodation because of accident, breakdown or extreme
weather, the alternative overnight stay will be on their own
account. In case of accidents with personal injury, the guide will
assist in procuring medical care and sending information to the
home country of the injured person(s) - subsequently he will
continue the tour with the rest of the group.
In case of accident with mechanical damage, the guide will - to
the extent that it is possible - try to find a repair shop that can
undertake any repair. Wrecked motorcycles will be put on the truck,
or roadside assistance will be called. If possible, passengers will
be placed on the motorcycles of the other members of the tour
party, or in the driver's cab of the truck/roadside assistance.
BOOKING RULES
Cancellation due to sickness: When booking the tour, a sickness
cancellation insurance can be taken out with Europæiske
Rejseforsikring (European Travel Insurance) through MC-TRAVEL. The
premium will be given in connection with booking of the tour. In
any case, the paid premium for cancellation insurance will be lost
in the event of cancellation of the tour.
The cancellation insurance can only be taken out simultaneously
with booking of the tour, and this is to be paid with the deposit.
The insurance covers your expenses if you cancel your tour due to
death, acute sickness or injury with you, your travel companion or
family (spouse, cohabitant, parents, stepparents, parents-in-law or
grandparents, children, stepchildren, grandchildren, siblings,
stepsiblings, sisters-in-law, brothers-in-law or
children-in-law).
The insurance also covers in case of:
Fire or break-in at your private home or company, unexpected
dismissal and start of new job in connection with unexpected
dismissal. A prerequisite for this is that MC-TRAVEL gets the
cancellation before departure. MC-TRAVEL forwards a form for sick
note which should reach the company no later than 4 days after
cancellation. MC-TRAVEL has a right to point out a doctor for
attestation of sick note.
Cancellation for other reasons
In case of cancellation, where there is no question of acute
sickness and no sickness cancellation insurance has been taken out,
the cancellation rules and charges mentioned below apply: From
booking and until 90 days before departure.
Deposit
A deposit is charged when the tour is booked and no later than
90 days before departure. A deposit of Euro 670,- is charged for
our tours. Full payment is charged no later than 90 days before
departure. From 90 days before and until departure: The full price
of the tour is to be paid.
Cancellation from MC-TRAVEL's part
To go through with a tour, there must be a minimum of 6 Riders
of the tour party. If it is necessary to cancel a tour, the members
of the tour party will be informed about this no later than 30 days
before departure, and they will be offered another tour or
reimbursement of all paid amounts.
Lost property
In case of search for lost property during the tours, we charge
a dispatch fee of Euro 35,- plus any shipping charges.
Responsibility for luggage
It is the responsibility of the members of the tour party that
suitcases and other luggage get on and off the luggage trolley. It
is also incumbent on the members of the tour party to make sure
that luggage is registered in connection with air travel. The
members of the tour party are obliged to familiarise themselves
with airline companies' and other carriers' terms of travel in
force at the time in question. Any lost or missing luggage will not
be compensated. Compensation claims must be made to the insurance
company of the members of the tour party.
Complaints
Complaints must be made to the tour guide immediately. If he/she
is not able to solve the problem, you can file a written complaint
to MC-TRAVEL, stating the travel certificate number/invoice, no
later than 1 week after your return. If the complaint is not dealt
with to the satisfaction of the guest or MC-TRAVEL, the matter can
be referred to the travel appeals board.
Reservations
We reserve the right to make changes to routes, dates, prices,
accommodation, etc., if it should be a compelling necessity. We
make reservations regarding misprints and changes in the general
travel regulations.
Recommendation of insurance
For tours outside Europe we recommend to take out a separate
insurance, as you are not covered by the national health service
medical card. In addition, it is important to make sure that your
luggage is insured against delay or theft, as the luggage is often
of great value, and you are dependent on your luggage on our tours.
Consequently, we recommend Europæiske Rejseforsikring (European
Travel Insurance) who ensure financial compensation at the
destination.
Technical organiser
MC-TRAVEL, member of the travel guarantee fund no. 1883.